In case you have a site, a problem can always show up and it doesn’t necessarily need to be related to the hosting service. For instance, something might go wrong when you bring an Internet application up to date or some important content can be edited or deleted by accident. Whatever the nature of the problem is, you will have to get in touch with the respective support team and request them to recover a backup or to assist you in dealing with the problem that you are struggling with. How promptly they’ll do that will determine the interval of time that your websites will be inaccessible. For certain websites such as community sites or e-commerce portals, a longer unreachability too often equals lost users and cash. That being said, it is of prime importance that you use the services of a hosting company that offers not only a good tech support service, but also a well-timed one.

One-Hour Response Guarantee in Cloud Web Hosting

Our guaranteed maximum reaction time for any trouble ticket that you post or any e-mail that you write is just sixty minutes, even if you contact us during weekends and official holidays. Irrespective of the nature of your inquiry or problem, we will lend you a helping hand immediately and will supply you with the needed information to fix any problem with your sites. The actual reaction time normally doesn’t exceed fifteen-twenty minutes, which suggests that you can just forget about waiting around for hours on end to get a problem fixed or what’s even worse – waiting around all day only to receive a reply that more information is needed while nothing’s resolved. We’ll give you assistance in a timely manner simply because we know exactly how precious time can be in the dynamic online space. The one-hour response time guarantee is valid for any billing or technical enquiry that you may have connected to our Linux cloud web hosting packages.

One-Hour Response Guarantee in Semi-dedicated Hosting

We promise that if you submit a support ticket through your web hosting Control Panel or send an email regarding your semi-dedicated server, you will get a reply within 60 minutes max. You can touch base with us whenever you need with regards to general, technical or billing issues and given the fact that we are available 24 hours a day, you will invariably get help right on the spot. Based on the specific question or issue, we will give you more info, solve the obstacle if it’s been caused by something within our reach or advise you on what to do on your end if you need to change a certain setting for a web app that we don’t have access to. You can forget about waiting for a day for each answer. In reality, in the majority of cases we reply to emails and tickets within no more than twenty-twenty five minutes.