One-Hour Response Guarantee in Cloud Web Hosting
Our guaranteed maximum reaction time for any trouble ticket that you post or any e-mail that you write is just sixty minutes, even if you contact us during weekends and official holidays. Irrespective of the nature of your inquiry or problem, we will lend you a helping hand immediately and will supply you with the needed information to fix any problem with your sites. The actual reaction time normally doesn’t exceed fifteen-twenty minutes, which suggests that you can just forget about waiting around for hours on end to get a problem fixed or what’s even worse – waiting around all day only to receive a reply that more information is needed while nothing’s resolved. We’ll give you assistance in a timely manner simply because we know exactly how precious time can be in the dynamic online space. The one-hour response time guarantee is valid for any billing or technical enquiry that you may have connected to our Linux cloud web hosting packages.
One-Hour Response Guarantee in Semi-dedicated Hosting
We promise that if you submit a support ticket through your web hosting Control Panel or send an email regarding your semi-dedicated server, you will get a reply within 60 minutes max. You can touch base with us whenever you need with regards to general, technical or billing issues and given the fact that we are available 24 hours a day, you will invariably get help right on the spot. Based on the specific question or issue, we will give you more info, solve the obstacle if it’s been caused by something within our reach or advise you on what to do on your end if you need to change a certain setting for a web app that we don’t have access to. You can forget about waiting for a day for each answer. In reality, in the majority of cases we reply to emails and tickets within no more than twenty-twenty five minutes.