Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Section

  • In the Web Hosting Control Panel you will find an in–depth Help section featuring a variety of help articles and regularly asked questions. They are compiled by our support team of practiced technicians. Just type in your question and our clever system will give you the most appropriate answer.

  • Top quality support service

  • Video Tutorials

  • For those who wish to discover how to remedy a typically encountered problem by watching a video tutorial, we have added a compilation of video tutorials to our Web Hosting Control Panel. All the instructional video clips are very short and easy to understand. They offer step–by–step presentations of various web site administration activities.

  • Intuitive help center

  • A One–Hour Response Guarantee

  • All our semi–dedicated servers are backed up by a 24–7 client support service and come with a 60–minute support ticket response time guarantee. Our trained support engineers will be online 7 days a week and will settle any issue that you may possibly come across within maximum sixty minutes after the technical support ticket submission. In the majority of instances, a reply will be given to you within 20 minutes.