Client Support Channels
A 1–Hour Support Ticket Response Guarantee
Every assistance request you send to us will be dealt with within maximum 60 minutes. In case your ticket or email requires further assistance from a sysadmin, we’ll without delay forward it and leave a comment to inform you that your case is being worked on. If you take advantage of our Admin Services package, all of the tasks included there will be completed at a time that is convenient for you.
A First–Class Customer Service
Our client support staff will be at your disposal 24x7 if you require assistance while working with the Web Hosting Control Panel or with any of the applications that we have preinstalled on your behalf on the dedicated server. And if you require help with the ordinary admin tasks on your dedicated hosting server, you can take advantage of our Admin Services package, which includes backup hard disk drive storage space, OS updates on a weekly basis, troubleshooting and installation procedures, server monitoring and rebooting services, etc.
An Intuitive Help Area
Each Linux dedicated servers hosting package comes with our free Web Hosting Control Panel, which boasts an elaborate knowledge base plus a group of step–by–step video tutorials. Whenever you need assistance working with the Web Hosting Control Panel, just push the Help or Videos buttons situated in the top right corner.