The presence of the customer and technical support that a cloud web hosting company provides will tell you a lot about the services they supply as well. When you're allowed to use only e-mail messages and / or tickets, you have almost certainly come across a reseller and not the actual hosting provider. When this is the case, you'll have to wait for a couple of days to have an issue resolved as your reseller may not be checking their communication on a regular basis or they may have to get in touch with the real hosting company for extra help. If the provider offers several options for communication with fast response time available at any time, they're most likely the top provider, not just a reseller. Which means that you'll reap the benefits of well-timed assistance and excellent support since they'll have direct access to the servers where your account is. No matter what the issue - sales or technical, it is generally much better to have the option to get hold of your website hosting company right away through your favourite method of communication.

24/7 Customer Support in Cloud Web Hosting

We supply 24/7 customer, billing and technical support for all of our Linux cloud web hosting packages. Even if you are not our client yet and you have questions, we can give you a hand right away and give you the necessary info, so as to give you the choice to make the very best decision when you acquire a new web hosting account. We are available any time, including weekends and holidays, and we provide you with numerous ways of communication to contact us - live chat, phone, emails and support tickets. For your benefit, we have multiple telephone numbers around the world, therefore you will be able to call the one which is closer to you. The maximum response time for the email messages and the tickets is 1 hour. The actual response time is no more than 15-20 min, so you can forget about waiting for several days to receive assistance for any task or issue, irrespective of its difficulty.

24/7 Customer Support in Semi-dedicated Hosting

You can test our support services even before you buy a semi-dedicated server account from our company as we have telephone and online chat support for pre-sales, billing and common questions. Our representatives can help you find the ideal package or give you info about our servers, to confirm if the system requirements for your web sites are met. If you're a current customer, you will also be able to get in touch with us through e-mail or via our ticketing system, which is accessible through the Hepsia hosting Control Panel. We warrant that whenever you use any of these two methods of communication, you'll receive an answer within no more than 1 hour and that’s 24/7, including weekends and public holidays. In case you have used the hosting services of other service providers, even big ones, you're able to compare the reply time due to the fact that it ordinarily takes a whole day for them to handle a ticket.

24/7 Customer Support in Dedicated Web Hosting

All of the dedicated server plans that we provide come with 24/7 support through different methods of communication and with a one-hour max response time warranty. When you want to find out more about the packages or you have various billing or general questions, you're able to call one of the local numbers that we have around the globe or you can use our live chat service and talk with a live representative. For entirely tech problems which need the help of a tech support person or an administrator, you are able to open a ticket from your billing Control Panel or you can send an email, since these channels are more appropriate to monitor a certain issue. The reply time for them rarely is more than half an hour, so that you can forget all about having to wait for an entire day in order to get help. The support service is available for all the server-related matters, including the pre-installed software. In the event that you need help with third-party apps, you may consider ordering the Managed Services upgrade that we offer for all plans.