Assistance Channels

  • 1 hour ticket response time

  • A 60–minutes Ticket Response Guarantee

  • Each ticket you submit to the customer help and support staff will be replied to within approximately 60 minutes. All popular requests are going to be addressed instantly. Yet, if the support inquiry you have submitted needs the help of an experienced technician, we will send the ticket to him and will inform you about the delay.

  • Top quality support service

  • Expert Client Help Service

  • Our client help team will be on duty for you 24x7x365 to to reply to all help inquiry tickets that you send. We offer technical help and support for all applications that are installed in advance on your machine. These include our custom designed Web Hosting Control Panel, the preferred Operating System along with the server management panel (with respect to the VPS type).

  • Intuitive help center

  • A Descriptive Help Zone

  • Each part of the Web Hosting Control Panel that is offered free with your VPS includes an incorporated articles base. You will find a range of illustrative how to articles and reviews and a number of step–by–step video training materials that illustrate all the basic site administration responsibilities. You can find them by simply clicking the Help or Video buttons in the right part of each Control Panel section.